Manual of General and Special Terms for Dealing with the Accounts And The Banking And Electronic Services


I approve the validity of the conditions and provisions set forth below in respect of any account/ accounts, whether they were previously opened or which you may open in the future at my request and in respect of any Bank services provided to me by the Bank, even if it is opened in my name, when I obtain any facilities, loans or Bank services of various kinds and nominations in so far as they do not conflict with the contracts/ special and general conditions of such it is contracts or services.

Definitions:
- Bank: Arab Bank PLC including all its branches in the Lebanon country.
- Customer: A natural or legal person. A singular comprises dual and plural as well.
- Working day: It is the day on which the Bank is open and provides its services.
- Account No.: It is the number which a customer must use with all its components, in dealing with the account. This number consists of an identifying unified number and the additional account number of the customer


The General Terms To Which All Accounts and Services Are Subject

1- The account shall be opened according to an application signed by the customer who must explain therein the sufficient testimonies and information such as its name, surname, job, domicile, address and a specimen of its signature on the special signatures form. This signature specimen is considered legal and certified for all operations of the Account owners.
2- The attached card which holds the customer's signatures specimens shall be an integral part of the account opening application, and the Bank shall be entitled to refuse any modification to the customer's signature or the signatures of the persons who have the right to sign for the account if that has not been made under a request lodged by the customer in writing.
3- The signatures that appear on the account documents shall be compared with the signatures forms filed at the Bank; consequently, the Bank shall not be responsible for or obliged to persist in inspecting the signatures accuracy. The Bank shall not hold any responsibility, whatever its source / sort are, arise from non-observation of any forgery in the presented signature except in case of established large and shameful negligence.
4- The Bank shall never hold responsibility of any kind, in case that somebody personates the customer's identity or presents a fake power of attorney seems true and by these particulars performs movements of the account. In any case the customer shall not be entitled to claim against the bank for damages due to such case.
5- All accounts opened in the name of the customer are considered various parts of a single account divided by virtue of the customer-related necessities whether they are current accounts, saving accounts, current debit accounts, common accounts under law, ordinary common accounts and/or numbered secret accounts; and the Bank may attach the mentioned accounts at any time, and make a general clearance between the credit and debit accounts whether the accounts are in a single currency and/or various foreign currencies provided to balance the foreign currencies according to prevalent exchange rate on the date of making that general clearing, pursuant to the Bank's absolute will with no reference to the customer for its approval. In such case, the customer shall have no right to object to that. The customer shall authorize the Bank to consider those procedures whether they are rights of attachment, general clearance, and/or selling all and/or some of the foreign currencies, as private permission and final, full, absolute and irrevocable authorization of the Bank from the customer due to the Bank's right adherence to. Consequently, the customer or its attorney must, in respect of ordinary saving and common accounts, deposit its saving book with the Bank to perform clearance upon the first request from the Bank. The Bank shall have the right to choose, upon its wish, to credit the remaining to the customer from any account opened with the Bank in the name of customer for settlement & payment of the Bank's dues; in a way that such dues are not payable to the customer except so far, after deducting all accounts payable from the customer to the Bank including accounts opened in any other foreign currency. Besides, the customer shall also authorize the Bank to debit any account in the name of customer with the Bank, any payable drafts, bonds, checks and drafts deducted, presented and bought by the Bank and signed by the customer; such authorization shall apply to any secret numbered account.
6- In case of opening a secret numbered account, it is agreed that any amounts enter the Bank in the name of customer, secret account number or account number only shall be credited to the customer's account. Also, all checks authorized by the customer to be paid, hold only, both agreed upon account and secret number.
7- The customer shall authorize the Bank henceforth to request for its account, its branches abroad or its customers of other banks to exercise all types of attachments on all funds and assets deposited in the customer's name and for its account with all banks that subject to career secrecy such as the Arab Bank. This authorization is the written permission to remove the banking secrecy provided in Articles 2, 3 and 4 of the Bank Secrecy Code issued on 03.09.1956; and the customer shall have no right to revoke such authorization without the Bank's approval in writing. The Bank may, at any time, block the currency of any account opened in the customer's name with the Bank, and to claim from the customer, immediately to pay the remaining balance, in addition to the Bank's payable interests and others, despite each security of the customer with the Bank.
8- The customer shall, in advance, authorize the Bank to deduct or attach, from this account, any amount for which the customer is the account holder or one of the holders, whether he is debtor or bail to the Bank and any of its companies regardless the cause, origin or currency of such debt. For instance, it is considered debt, all the deducted drafts; presented bails; opened credits; checks; bought drafts; all securities thereof; overdrawn accounts from current debit, on demand and all other bank facilities of any types and for ordinary and common saving account. The customer or its Attorney shall assume to show the saving book to perform the necessary entries thereon according to this authorization at the first request made by the Bank. In the event that the customer fails or the commitment is not fulfilled, the customer shall authorize the Bank to attach the account or to perform the necessary deduction, and the customer shall surrender its right to object to any procedure taken by the Bank to implement such authorization and settle the debts of the customer to the Bank. The Bank shall be entitled to perform, at any time and without prior notification, the clearance between this account and the other opened accounts with it, whether they are in the name of one of the customers holding the account or in their names; and in general, between these accounts and all amounts incurred currently or later on any of the customers holding the account to the favor of the Bank regardless the kind of the accounts, commitments or their registered currency; and the Bank shall have the right to perform each exchange from a currency to another for this purpose.
9- The customer acknowledges that the bank will not grant any interests on the accounts / credit balances unless it is agreed upon otherwise between the customer and the bank, or the bank instructions and policies grants interest on such accounts. The bank may amend the interest rate should the international or local economical conditions require so, without obtaining the consent of the customer. The interest will be calculated at a rate determined by the bank and to be added to the account at the end of June and December. The bank is not obligated to pay the interests if the account is closed before the end of June and December unless it is agreed upon otherwise. No credit interest will be considered to the account if the balance becomes less than the minimum limit defined by the bank for each type of the accounts, and in this case, the bank will collect the commission and expenses it determines.
10- Should any of the customer's accounts becomes debit account or overdrawn account in favor of the bank without a prior agreement for any reason, this will entail debit interest on the daily balance calculated at the maximum interest rate of the loans and facilities in current debit, which is better for the bank favor.
11- The Bank shall have the right, without recourse to the customer, to debit any of the customer’s accounts for all expenses, fees, interest, commissions, taxes and stamps which it bears or pays on behalf of the customer or which results from any transactions between the Bank and the customer.
12- The customer approves any deposit made to his account by a third party, whether such deposition is in cash, commercial papers or inward transfers subject to agreement by the Bank to accept such deposits.
13- The instructions or requests directed to the Bank by the customer shall be clear using a printed writing or by a clear hand writing, without vagueness and free of any crossing out or writing between lines. The Bank will bear no responsibility in the case of non-execution of any instructions or requests in violation of this condition.
14- The Bank shall not be responsible for paying the value of any commercial papers if it lacked any compulsory component as long as it was issued in the form of payment order and / or instructions.
15- If the account is a checking account, the customer shall exclusively draw cheques using the Bank forms or which were prepared in agreement with the Bank. The Bank will bear no responsibility toward the customer in the case the customer violated this condition, if the Bank does not honor them or if it pays then.
16- The customer will be responsible for maintaining his cheque book and declare that papers are completely, and shall inform the Bank in writing as soon as he knows that it is lost, stolen falsified or distorted stating the circumstances surrounding this, otherwise the Bank will not be responsible to the customer for any obligation.
17- The objection by the customer to the satisfaction of any cheques drawn on his account will not be acceptable unless the Bank is informed in writing of such objection before the cheques are cashed or are debited to the account of the beneficiary according to the lows of these concerning.
18- In cases where the customer’s account is eligible for dealing by payment orders or transfer from the account, the request by the customer from the Bank to cancel any instructions related to any payment order or transfer in favor of a third party will not be acceptable after the sum is paid or credited to the account of the beneficiary or if he accepts it.
19- The Bank may refrain from executing a payment order or a transfer which it receives indirectly (by the legal representative of the customer) if it doubts that it is untrue. The Bank may request a confirmation that it was issued by the account holder with any means it may deem fit without any responsibility of the Bank for any delay or non-execution.
20- The payment order or transfers must state the sum, account number, the name of the beneficiary of the payment order or the transfer and any other details requested by the Bank. The Bank will not be responsible for not honoring them if they are in violation of this condition.
21- The Bank shall not be responsible for the non-actual collection of commercial papers which the customer deposits in his account for collection. The Bank shall satisfy its obligation when commercial papers are presented for payment even if not honored. In case such commercial papers are not honored, the customer shall revert to the Bank to receive them. The Bank shall not be responsible to the customer for any loss, waste, damage or delay except in the case of fraud or willful gross mistake of any commercial papers without prejudice to the Bank’s right of returning it back by ordinary or registered mail at the discretion of the Bank.
22- The endorsement by the customer of commercial papers for deposition in his debit accounts is a regular endorsement unless stated explicitly that the sum is for collection. The account number of the customer opposite the endorsement is not a presumption that the endorsement is for delegation/ collection.
23- If the Bank credits/ pays the sum of any commercial papers including the papers purchased to be credited to the customer’s account or for deposition for collection it shall be considered unconfirmed entry/ payment and conditional upon the actual collection of the sum. The customer acknowledges that the applicable laws and regulations in some countries permit reversing the sum entry after a period of time which vary from one country to another. In this case the customer’s obligation toward the Bank continues to exist to return the sum to the Bank together with any interest which may accrue at the rate due on Bank loans or facilities, whichever is more suitable to the Bank in addition to any expenses which may be borne by the Bank.
24- The Bank shall not be responsible for the actions of any correspondent Banks, agents or brokers whose assistance is sought by the Bank or with whom the Bank deals in the course of executing any transaction made or requested by the customer and results in such dealing. Further the Bank will not be responsible for returning the original copy of any paper or documents which may be held by official authorities or institutions with whom the Bank deals as long as they are held for reasons beyond the control of the Bank.
25- The customer declares that the amounts deposited to its account in the Bank, are not generated by illegal activities provided for in law 318 on the money anti-laundry.
26- The bank may inform the investigation board at the Bank of Lebanon when suspecting any transaction performed on the account or relating to it and has relation with money laundry.
27- The customer will be fully responsible for any actions or restrictions which might be imposed by official authorities domestically or overseas on his accounts or on any of the Bank transaction carried out by him.
28- The Bank has the right to provide its banking services through and/or with technical assistance from its Head Office, branches, affiliates, subsidiaries, and/or from any other third party inside or outside the country. The Customer exempt the Bank from any liability whatsoever resulting from this, and waives his right of banking secrecy in favor of the concerned parties in this regard.
29- The Customer authorizes the Bank to exchange information and/or documents and/or invoices with other financial institutions involved in the processing of the Customer transactions to satisfy applicable laws, regulations, or international standards on combating financial crimes. Furthermore, the Customer authorizes the Bank to disclose any information related to Customer’s accounts and/or transactions to the regulatory body of the Bank’s head office (i.e. Central Bank of Jordan). In such cases the Bank shall not be considered in breach of any of its obligations toward the Customer, especially those related to bank secrecy.
30- The Customer allows the Bank’s management in Amman – Jordan to assign to any of its employees working in its group or any third party including the call center in any country to see the information related to customer and his accounts, and the Customer, accordingly, agrees and consents explicitly and finally to waive his right of banking secrecy related to all his accounts and information in favor of the Arab Bank Group, and exempts the Bank from any responsibility whatsoever arising from this matter.
31- Any power of attorney or authorization whether general or specific issued or might be issued by the customer whether before or after opening the account, and would entitle the attorney or the authorized party to dispose of the customer’s account, will remain in effect until the customer informs the Bank in writing to the contrary.
32- No joint accounts will be opened in the name of minors and incompetents.
33- The Bank may, without obligation on its part, may adopt any authorization or power of attorney whose authenticity is countersigned by the official authorities of any country or corresponding Bank, even if the customer’s signature is not identical to the form of signature kept by the Bank.
34- The accounts of individual institutions owned by natural persons shall have the same status as the accounts which are kept in the names of the owners of such accounts. The power of attorney or authorization issued by the owners of such institutions shall be effective for dealing with their personal accounts and the accounts of their institutions.
35- In the case the customer accepts dealing by way of fax, telephone or e-mail the risks of such dealing will be fully borne by him. The Bank will not be responsible for any damage to the customer as long as it executes the instructions sent to it through the said means in good faith.
36- The customer’s dealing with the account/ accounts by way of plastic/ electronic cards or the telephone or internet services or any services of the kind is his own option. He is aware that such dealing involves such risks as may arise from his default or negligence to maintain such cards, secret numbers (PIN) or any breakthrough by others of nets and information systems. He accepts such dealing and bears the risk which may arise from it, and he shall release the Bank from any obligation which may arise from such dealing. Further, the customer shall be liable to maintain the cards and secret numbers which he may receive from the Bank.
37- The customer shall inform the Bank in writing at once in the case of losing such cards or information or other number relevant to the dealing or becomes known to others. The Bank will not be responsible also for any damage to the customer as long as it is beyond the control of the Bank until the time when the Bank is able to suspend the service pursuant to the notice which received from the customer.
38- The Bank may, in the cases it estimates that there is doubt or suspicion of the authenticity of the transactions carried out by the customer by the use of the cards, the telephone, internet or any other means of dealing, suspend the services it provides to the customer without prior notice and without any responsibility on the part of the Bank.
39- The Bank shall suspend any of the services it renders to the customer permanently or temporarily without any responsibility if it receives a notice by any means of communication attributable to the customer in which he asks for the suspension of the service. The Bank may also accept such notice from the attorney or the person authorized by the customer even if the power of attorney or the authorization is general.
40- The customer acknowledges and agrees to the following: -
a. The photocopies kept or extracted from the means of modern technique, the computer, ATM and e-mail with the Bank has the legal force of the original in proof. The photocopies and extracts provided by the Bank shall be in any dispute an acceptable evidence and binding on the customer. The Bank will not be bound to present the original. The customer will waive his right to deny any writing, signature attributable to him or demand the Bank to produce and/ or present the original documents after the lapse of five years of the execution of any of the documents related to the transactions made on the accounts such as drawing, deposition and the like.
b. The Bank accounts and records will be an acceptable evidence to prove the transactions and balances which have been made/ or made on the accounts. It is sufficient for the Bank for this purpose to provide a statement of account extracts from the computer or any other available means of dealing.
c. The statements of accounts are sent to the customer by available means periodically on the dates specified by the Bank. In the case the customer objects to the statements, he must hand over to the Bank a written notice explaining his objections within fifteen days from the date of sending the said statements, otherwise the customer acknowledges the truth of the statements.
d. In the case the customer requests any additional account statements or wants to obtain any extracts he shall be bound to pay the expenses specified by the Bank.
e. The Bank's records will be acceptable to the customer and considered as a binding and conclusive evidence which may not be objected to or challenged by him.
41- If the customers requests / agrees to feed its account (s) from any of them or from certain accounts or to feed account(s) of others from its accounts or from any account thereof, such authorization shall remain effective and valid until the bank receives a note in writing from the customer contrary to that, provided to obtain the consent of the other party if the instructions cancellation is contingent upon such consent.
42- The Bank shall, without a request from the customer, replenish the customer’s account from one another with a view to facilitating any withdrawals made by the customer whether directly or by any of the means of dealing with accounts including the cards and services.
43- If the customer requests transfers between his accounts or to a third party accounts, he shall authorize the Bank to carry out the transfer at the price prevailing at the Bank upon the transfer if the currency of the account from which the transfer is made is different from the currency of the account to which the transfer is made, and to debit any expenses or commissions due to the account from which the transfer is made without any responsibility on the part of the Bank.
44- If the customer authorizes the Bank to settle the value of any services or obligations due from him in favor of any institution or person, he may not cancel such authorization except by a written notice to be delivered to the Bank or with the consent of the beneficiary if the cancellation is subject to his consent, and the Bank has the right to debit any of the customer's accounts the paid amount for the Bank and for all interest, commissions and expenses.
45- In the case the customer requests to draw large amounts of money in local or foreign currency, the Bank will have the right to suspend the execution of the customer’s request until the time specified by the Bank.
46- The customer should verify the correctness of the deposited or drawn amounts, and the entries before signing any withdrawing or depositing document, and the bank shall not be liable for any allegation of error or differences.
47- If a dispute arises between the customer, the Bank and a third party over a Bank transaction, the customer will authorize the Bank irrevocably to block any sum, the subject of dispute until the dispute is determined judicially or amicably without the customer having any right to claim any interest or compensation.
48- The Bank may consider the current/ saving account as blocked if a period of two years lapses and a period of three years for term deposit accounts, without any transactions made by the customer on the account and accordingly, the cards and account services are stopped. The posting of credit interests, expenses or commissions is not considered as an entry for the purposes of this provision. The account may be reactivated as soon as any withdrawing or deposition transaction is made by the customer or his attorney under a special or general power of attorney allowing withdrawing and deposition from/ to the account. It is considered as transactions as well to draw cheques on the account// the issue of transfers or the transfer from one account to another of the customer or a third party provided that the customer sign balance declaration, and the bank may settle the dormant accounts and any ‎accounts receivable or existing obligations with the bank.
49- The Bank may close any of the customer’s accounts at any time without bearing any responsibility at its absolute discretion in case it discovers that the customer violated any of the conditions of dealing or the banking customs, or if he does not observe the law and the principle of good intent in dealing, if he writes commercial papers, Bank transfers or payment orders for nothing or if he carry out fictitious transactions or for any other reasons estimated by the Bank.
50- In addition to the bank's absolute right to close the account for any reason, the bank has the right to stop all transactions on the account and request the customer to close the account if it finds out at any time that the information or documents submitted by the customer are false.
51- The customer undertakes to provide all the documents requested by the Bank within a period of time specified by the Bank. In the case he fails to provide such documents, the Bank will have the right to close the account.
52- The Bank shall have the right to close any of the customer’s accounts if a period of twelve months elapses without any transactions/ movements made on it and if it is without any debit or credit balances. Rejection by the Bank to accept any deposits or transfers which are made on the customer’s account after their closure will not make the Bank responsible.
53- In the case the Bank closes the account/ accounts of the customer or if the account is closed at the request of the customer, or upon the end of the validity of using any of the cards or tools delivered to the customer, upon his request to suspend the service or when the Bank decides to cancel the services, the customer will be bound to return any cards, cheque books or saving books or tools handed over to him by the Bank which is canceled. It is understood that the closure of accounts is not conditional upon giving the customer a notice thereof or upon his consent to the balance resulting from the closure.
54- Any of the conditions of dealing which entitles the Bank to use more than one option or implies the meaning of permission will not hold the Bank responsible if it uses or not any of such options or powers available to it.
55- The address shown on the application for account opening is considered as the domicile selected by the customer for service. The customer shall, when the said address is changed, inform the Bank in writing thereof, otherwise any notice or advice to the address including the telephones numbers and e-mail address kept with the Bank will be correct and legal and the customer waives his right of veto.
56- The customer agrees that the bank send all account related issues such as mail, correspondences, statement of account, and notifications via the normal post, through a special distribution company, or any mean the Bank deems appropriate , and the customer shall bear all expenses incurred from this service.
57- If the customer chooses, instead of sending any notices, correspondence or returning any documents or commercial papers deposited by him to be kept in his file with the Bank, the customer will be bound to contact the Bank to receive them during one month from their keeping date. In the case of any loss, destruction or delay, the Bank will not be held responsible. The customer is considered to be served thereof after one week from their keeping in his file.
58- The terms contained in this Manual are the terms applied in the bank and express the relation between the bank and the customer. The customer acknowledges that he read all items and articles and understands them and received a copy of them and they are bound over . In case the customer signs the last page only, such signature shall be considered as a signature on all pages. The bank may amend or change all or any these terms and instructions at any time against a notification to be sent by the bank to the customer by available communication means, such amendment shall be considered effective against the customer after notifying the customer by a letter mailed by the normal post or any mean the bank deems appropriate at its address approved by the bank without need to prove receiving this letter by the customer, as just sending it by the bank is deemed a notification to the customer.
59- The conditions of dealing apply to any transactions or services provided by the Bank, which the customer requested upon opening the account or at any subsequent time.
60- Services are provided as per the bank approved instruction at that time, and in respect of anything not included in the conditions of dealing, it will be subject to the policies and procedures applied by the Bank or the banking customs.
61- It is agreed that the Lebanese competent courts are the sole competent jurisdiction to consider any dispute arising between the bank and the customer in construing or applying the terms and conditions provided in this manual , and the Lebanese Law shall be the applicable law.

The Special Terms of The Accounts
The Special Terms of Current Accounts (Order)


1- A debit interest on the account shall be debited at the end of each month (in case be imposed on).
2- The customer authorizes the Bank to overdraw the current account according to its choice to pass any withdrawals made by the customer or to post interests, commissions of any loans, or facilities or any commercial papers withdrawn, guaranteed or accepted by the customer or any liabilities due from the customer whether he is debtor or guarantor regardless of the reason for the obligation. The customer shall settle any commitments due from him in favor of the Bank during a maximum period of thirty days from the date of any overdrawing.
3- Withdrawing from the account will be either directly (at the counter) or by cheques or payment orders meeting conditions acceptable to the Bank, by cards or any other means provided by the Bank.
4- The Bank has the right to close the account if the customer issued three cheques on his account without being sufficient funds in it.
5- The customer acknowledges that he is aware of the decision of Lebanon Bank Governor No. 6060 dated 25/11/1995 regarding the central benefits system of the defaulter customers and is notified of its contents, and he, from nown on, waives any banking confidentiality and the bank may irrevocably disclose the information required to comply with its all provisions. The customer relieves the bank and holds it harmless against any liability, right and claim on this regard. The customer shall be held liable for disclosing the names of the returned checks beneficiaries drawn from it. The customer undertakes, from now on, that in case of returning any of the checks it withdrew or will withdraw from the bank for any reason, it will settle them within a maximum of 15 days from notifying it verbally or by telephone, or from the date of the bank letter on this regard by which it requests to send it by any known communication means the bank deems appropriate and to deliver it to any persons at the approved address kept by the bank, regardless of his relation with the customer and to implicitly consider him authorized by the customer to receive it.
6- Whereas the Bank of Lebanon issued decision No. 5800 on 14/2/1995 under which it recommended the banks in Lebanon to comply with the checks printing procedures, and whereas the Bank of Lebanon issued decision No. 6037 on 26/10/1996 under which it requests the banks in Lebanon to use the coded checks as from 1/4/1996 in accordance with the technical forms and standards defined in "the checks printing procedures guide" referred to above, the customer declares that it was informed of the referred to instructions of the Bank of Lebanon and the bank will print the check forms with the names of the accounts holders and the account numbers. For this purpose, the customer irrevocably authorizes the bank to provide any press with the name of the customer and any information necessary to print the checks as aforesaid, and the customer holds the bank harmless against any responsibility, especially as regards the banks confidentiality law.

The Special Terms of Saving Accounts

1- The saving account shall be governed by the Lebanese commercial law and the legal terms provided for in the cash and credit law (articles 1666 throughout 172 inclusively).
2- The bank will issue a non-assignable, not transferable book to the customer with special number to record the deposits and withdrawals, as well as the interests. Deposits and withdrawals shall be made at the bank premises after presenting the book.
3- Withdrawal from the account is to be made by the customer directly or by the his legal representative or under an official power of attorney includes an authorization of the attorney to withdraw from the account in particular or withdraw from customer's accounts in general. The customer is not entitled to issue cheques, payment orders or transfers on this account.
4- The customer may authorize any person to make withdrawals from the account provided that this person presents the saving book. Such authorization to be certified by the notary public from all account holders, any other authorization shall not be accepted. The bank may, without being bound to, accept the written authorization signed by the customer under which it authorizes others to withdraw from the account.
5- The balance of this account shall not be less than the minimum limit specified by the Bank from time to time for saving accounts. In case of that occurs the Bank shall have the right to close the account without a prior notice.
6- Credit interest will be computed on daily amount balance basis and to be credited to this account twice a year according to the dates specified by the Bank taking into consideration that the Bank shall not compute any interests if the balance of this account is less than the minimum limit specified for the saving accounts.
7- Deposits will be accepted in the saving accounts in the names of minors by their attorneys or legal guardian provided that all deposits or withdrawals be made by the attorneys or the guardians and under his signature after obtaining necessary legal permits.
8- Delivering the book to the attorney or the guardian shall be under the responsibility of the customer who solely is responsible for the results whatsoever, as well as all consequences resulting form losing, stealing, or illegal use of the book and the customer relieves the bank from any direct or indirect responsibility thereof.
9- The customer or his authorized person should present the book, in due course, at the bank in July and January of each year for recording the due interests in compliance with the applied rules.
10- The customer or his authorized person who has the saving book should, immediately notify the bank in writing in case the book is lost, stolen or destroyed. By doing so, the customer or the authorized person will be given a new book in accordance with terms established by the bank, and the lost book will be considered null and void. To record in the new book the account balance as on the date of delivering this book in accordance with the bank records and entries. Should any of the account other holders submit the lost, stolen or destroyed book; the bank will cancel this book and refuse any transactions under it.
11- In case of any error in the posting amounts in the book, or in case of discrepancy between the book and the bank records, both the customer and the bank may request to correct such error so that the book matches the bank records.
12- It is not allowed to put any marks or sentences on the book, and the customer is not allowed to record any deposits or withdrawals as such are made by the bank official, mechanically or manually. The customer or his authorized person should verify the soundness of the record before leaving the bank counter noting that he will be the sole responsible in case of not doing so.

The Special Terms of Joint Accounts (Order and Saving)
The general conditions of accounts apply to joint accounts in so far as they do not conflict with the following special conditions:
1- This account is opened by the partners jointly or by their attorney pursuant to a power of attorney including the authorization to open a joint account. The shares of the partners should be equal unless they agree otherwise in writing. This account is given a special identifying number (ID) which will be considered for dealing. The ID numbers of the partners are for informative purposes only.
2- Withdrawal from the account is limited to the partners jointly or partner/partners who are specified or by their attorney provided that the power of attorney or the authorization should include a reference to the joint account.
3- If the partners sign on the account jointly, the Bank shall issue visa electron cards or any other cards or any of the services provided by the Bank to each one of the partners upon their joint request.
4- The authorized partner has the right to authorize a third party to dispose of the account unless agreed otherwise.
5- The partners are bound to notify the Bank in writing in the case one of them death or incapacity. They will be jointly responsible for any transactions made after the death or incapacity. The partners will also be jointly and severally liable to the Bank for any obligations which may result on the joint account or any of the sub accounts Accordingly, the Bank shall have the right to assume legal action against the partners or any one of them.
6- The Bank shall have the right to take due in full of any debt from any of the partners from his share in the joint account.
7- Any notice or advice sent by the Bank to any of the partners in the account or to their authorized signatory will be binding for all legal effects.
8- The Bank shall have the right to close the joint account and distribute the balance equally or at the rate agreed on by the partners in any of the following cases:
a) If the Bank is advised in writing with a conflict arising between any or all the account partners. It is considered as conflict, the objection by any partner to the acts of any partner or his request of the suspending or blocking of the account or amending its conditions without agreement of the other partners.
b) The imposition of attachment on the Bank’s hand or prevention of the disposal of the funds or acts of any one of the joint account's partners.
c) The death, bankruptcy or incapacity of any one of the account's partners .
d) Upon conducting consensual clearing between the Bank’s rights and the share of any of the account's partners.
9- If any of the account closure cases is realized, the Bank will distribute the partner’s shares into independent accounts in their respective names and the heir name of the dead partner.
10- In case the partners desire to restrict the authority of the authorized partner to manage and operate the account once the account was opened, they shall cancel such authority and sign opposite it. But if this occurs after the account opening, they shall advise the Bank by a written notice signed by all the partners accordingly.
11- Amendment of the authorities to sign on the account, must be done by all the partners jointly or by an attorney or authorized signatory pursuant to a power of attorney or an authorization including such authority. As to other amendments, it may be accepted from any of the partners if the account terms permit them to dispose the account severally.
12- If the joint account balance becomes indebted in favor of the Bank for any reason or if the Bank agrees at its absolute discretion to make the joint account overdrawn the account's partners shall be bound jointly and severally to settle the balance including any interests, commissions and expenses which may arise at the prevailing maximum rates on loans and facilities. The Bank will have the right the recourse to all or any one of the partners.
13- The signatures of the joint account holders on these terms shall be considered binding to them before the bank, jointly and severally, and they should determine who has the right to sign on this account. None of them can dispose of the account except in accordance with these terms.

The Terms of the Joint Accounts ( on request or saving)under the law issued on 19/12/1961

1- Any of the account holders (being joint creditor) can move the account under his sole signature, without any limitation or restrictions, including the right to make deposits and withdrawals in and out of the respective account and dispose of the balance. Moving right and disposal of each of them includes issuing instructions to the bank to pay, refer, employ or transfer to other currency, hold and release the account. For more clarification, the account holders declare that each is granted a mutual authorization for the above mentioned purposes, and this authorization is an irrevocable one due to the joint interest in, in pursuant to article 810 of the obligations and contracts law.
2- No bank permits or instructions shall be valid unless they are issued by all joint account holders.
3- Upon the death of any account holder, the other live partner(s) shall have absolute disposal of the account. In this case, the bank is not obligated to give information to the heirs of the deceased partner unless it is expressly provided otherwise in the account opening application. Therefore, the account holders request that upon the death of any of them, the others will individually enjoy their rights to dispose of the account, and such right will not devolve upon the deceased heirs or deceased bequeaths, and the bank may not provide them with any information on the account with pretext of the bank confidentiality in case of being notified to a proceedings by them.
4- In case of the bankruptcy of any of the account holders, the joint account credit balance will be considered to the bankrupted partner unless it is proven contrary.
5- The bank may freeze the joint account in case of a dispute between the joint account holders or in case they provide contradicted information until they reach an agreement and under their full responsibility.

The Special Terms of Term Deposit Accounts

1- Interest shall be credited at maturity date.
2- The customer is not entitled to withdraw any amount before the maturity date, unless the Bank agrees thereto. An authorization or power of attorney issued by the customer whose terms include withdrawing from the accounts and receiving deposits is considered sufficient for the attorney or the authorized signatory to break the deposit and an authorization of the attorney to acknowledge the truth of the balance.
3- At the maturity date, the Bank may either renew the term deposit for another similar period at the then prevailing interest rate unless the customer response against it, or transfer the balance to any of the customer's accounts.
4- In case of receiving an additional deposit for this account during the period of the term deposit, the Bank may choose either to accept the additional deposit in the original term deposit account or to open a sub account for such a deposit to be fixed at the prevailing interest rate at the time of receiving it for a period not exceeding the period of the original term deposit .
5- In case, in special circumstances, the Bank approves the customer's requests for a partial or total withdrawal of the term deposit before the maturity date, debit interest (penalty) will be computed pursuant to the formula applied by the Bank and according to the then borrowing interest.
6- The customer shall notify the Bank in writing not less than five working days before the maturity date if he decides not to renew the term deposit or to amend its terms or sum.

General Terms of The Cards And Electronic Account Services

1- The Bank provides the customer upon his request, banking services through Visa electron Cards, Online Internet Banking Service (Arabi Online), Short Messages Service (SMS) or any other similar products
2- The customer is well aware that dealing with these services requires him to insert PIN(s) and secret information or use Internet sets, fixed telephone or mobile set. He is also aware of the importance of maintaining the numbers, information and equipment he uses as they are means of identifying him and stand for his presence personally. Further, others may carry out illegal processes in the case such numbers and information reach them whether due to negligence, error or omission or if the customer allows others to know them.
3- The customer is bound to advise the Bank promptly by a written notice if he doubts or discovers any break -through of the information or loss of his mobile or any information or passwords, to suspend the service(s) which provided by the Bank. Such notice will not release the customer from the responsibility of any transaction made/ will be made until the time when the Bank is able to take the necessary measures to suspend the service.

4- The Bank shall have the power to suspend any service provided to the customer without any prior notice and with no responsibility on the Bank in case the Bank knows of any break-through of the information or any doubts about the truth of any received instructions or transactions by using these services.
5- The customer will be responsible for any transactions, withdrawals or damage to the Bank due to failure by the customer to maintain such numbers and information.

6- Some services will be automatically locked in the case log in password is entered incorrectly more often than allowed. The customer will have to refer to any of the Bank branches to activate the service.
Special Terms of Cards And Electronic Account Services
The Special Terms of Visa Electron Card

1- Visa Electron Card enables the customer to use the Bank's local automated Teller Machines (ATMs), to withdraw and deposit cash, deposit cheques, transfer funds between accounts, pay bills of visa credit card, request cheque books, request a statement of account to receive it by the agreement way, and request a mini statement of account, inquire about balance of accounts, deposit instructions, change Personal Identification Number (PIN) of the card, and any other future Bank services will introduced by the Bank. The Card also enables the customer to use ATMs worldwide which bear the VISA, ELECTRON, or PLUS logos for cash withdrawal and balance inquiry. The Card shall also allow the customer to purchase from shops/ service centers locally and internationally (the Merchant) through point of sale (POS) terminals bearing the VISA ELECTRON logo (on- line Debit Card), which accept/ authorize the transaction immediately after the amount is debited to customer's primary account on which the Card is issued and / or any other related customer's accounts maintained with other branches subject to the applicable method of use and any subsequent amendments that may occur thereto.
2- Use of the card will be limited to the card holder who is not allowed to allow any third party to use it, otherwise, all transactions shall be considered correct and authorized by the customer in person. The customer undertakes to use the card within the validity period of the card.
3- The customer consents to the maximum daily (withdrawal / purchase), limit, as initially determined by the Bank or as may be subsequently amended by way of increase or decrease, without the need for prior notice.
4- The card holder is obligated to sign the card upon receiving it and to surrender the receiving note to the bank.
5- The card holder is obligated to take all necessary actions and precautions to maintain the card and its secret number and not to disclose it to others. He also undertakes to maintain the secret number separate from the card. The customer shall be fully responsible for all results of losing, stealing the card or using it in violation to these terms.
6- The Customer acknowledges that the card is the property of the Bank in any time, that it is delivered to the customer for the trust on the specific time for his / her personal use, that the card in non – transferable, and that the customer holds the card as trustee. The customer also undertakes to preserve the card, maintain it in his / her possession throughout its validity period, and not to hand it to any other person. The customer shall return the card, or any supplementary cards issued to the customer by the Bank, to the Bank upon the expiry of the card, the bank's request, the closure of the account, or the customer's declaration of his wish to cease the use of the Visa Electron service. In the event where the card is damaged or defaced, the customer shall not use the card and shall return it to the Bank.
7- The bank issuance to the cards doesn’t mean that the bank grants any credit facility to the customer where the customer should provide the sufficient balance in his account to cover his withdrawals and any entries arising from using the card without prejudice to the bank right to record any transaction on any of the customer's accounts. In case of not having sufficient balance in the customer's account, the bank shall have the right to disclose any of the customer's accounts with a debit interest determined by the bank.
8- In case the card or the secret number are / is lost or stolen, or in case of requesting to suspend the service, the customer undertakes to notify the bank upon detecting the reason and to support that by a letter in writing indicating the conditions of lose or stealing and the reason to suspend service. The bank may, if deems appropriate, contact and notify the security and legal authorities. It also has the right to provide such authorities with the details of the customer's transactions and any other information it deems appropriate. The customer waives all its rights in the banking confidentiality as regards the information which will be provided to the concerned authorities, and remove the confidentiality against any third party who is concerned in using the card. The bank shall not be responsible for any actions taken by the concerned authorities in case a notification is made in the fact, and the customer shall remain responsible for all the amounts incurred on using the card till the end of the working day from the date of the bank's receipt of the referred to written letter. The bank may accept the verbal notification, without any obligation, provided such notification be supported by a written notification in the next day. The customer undertakes, in case of finding the lost/stolen card not to use it if a new card has been issued and to return it to the bank so that the bank destroys it.
9- The Bank may, at its sole discretion, issue a new card instead of the lost / stolen card where the Bank is notified of the loss / theft by the card holder. The issuance of the new card shall be subject to the fees applicable to the issuance of cards.
10- The Bank may, at its absolute discretion and without stating the reasons, suspend the right to use the card temporarily / permanently for whatever reason(s) it deems fit. In such a case, the customer shall immediately deliver the card to the Bank, and shall settle all liabilities arising from the use of the card.
11- The bank may stop the electronic cards and issue new cards to the customer in case of receiving suspected transactions within the reports issued by the international visa and/or all international visa members and /or the internal reports of the Arab Bank.
12- The customer may request cancellation of the card by a written notice to the Bank, provided the card and any supplementary cards are returned to the Bank. The customer shall, however, remain responsible towards the Bank throughout the period determined by Visa International for sending sales vouchers by Merchants to the acquiring Banks. In all cases, the customer shall continue to be responsible for payment of all obligations arising from the use of the card.
13- The bank may, at its own discretion, renew the cards upon their expiry without obtaining the consent of the customer unless the customer notifies the bank otherwise one month prior to the card expiry date.
14- The bank may, at its own discretion, approves a written application of the customer and on his responsibility, to issue sub card(s) to his first-blood relatives, and the customer shall be responsible for all the amounts withdrawn by the sub-card or as a result of using them to perform transfer transactions to another beneficiary, or enquiry or purchases or any other banking transaction. The customer also pays the expenses of issuing and using the sub-card, and he will be held responsible for all the results arising from losing, stealing the sub-card or using it in violation to these terms.
15- In case of joint accounts run by a single signatory, the Bank may issue a separate card for each holder of the account. All holders of the account shall be deemed jointly and severally liable to the Bank, at the Bank's sole discretion, for any obligations that may arise from the use of any such card and for the cash collateral that each of them may have provided. This provision shall also apply to the holder of a supplementary card whose name is designated in the application.
16- The customer shall be liable to the Bank for any loss or expenses that the Bank may incur as a result of the incorrectness and / or inaccuracy of the details and particulars recorded by the customer in the account application form, or in the card application form, or as a result of using the card, or ATMS improperly, or in violation of the provisions of the card application form, or of the ATM user's guide.
17- The customer confirms his full responsibility for any amounts incurred by issuing the card and / or using it. The customer is obligated to keep sufficient balance in the account throughout his use to the card to fulfill his withdrawals, expenses and charges the bank suffers due to the issuance and / or use of card. The customer authorizes, at any time and discretion, the bank to post on account or on any other sub-account the bank decides to open to the customer or any other accounts the customer has the right to make withdrawals from at any of the Arab Bank branches, regardless of the account type or its currency, all the amounts withdrawn by the card through the ATMs or the selling points in addition to any commissions or expenses incurred by issuing or using it, even such matter required making transfer among currencies in accordance with exchange rate on transfer date.
18- In case of having backing instructions from the customer on any visa electron card accounts, or if he requests them on the future, the customer authorizes the bank to perform the backing to face any withdrawals / retentions on the account in case of out of balance on which the transaction was performed regarding the cash withdrawal transactions performed through the ATMs within the area.
19- The bank entries and records shall be considered final evidence and binding on the customer to determine the amounts withdrawn, deposited or transferred by the ATMs or paid by the selling points machines. The customer waives, in advance, his right to challenge any of the bank entries and records. The customer also acknowledges that the reports duplicated from the ATM system and the selling points are reasonable evidence to prove the deposits, withdrawals and movements, and they are the only evidence reference between the customer and the bank, and the data displayed on the ATM screens are part of dealing terms, and the Bank Statement is considered the accepted evidence to prove such terms.
20- The customer shall be solely liable for any mistakes that may occur due to the customer depositing cash for his / her own account or for the account of a third party or that may result from the customer's request for the transfer of funds through the use of ATMs. In case deposit of cash for the account of a third party is not processed successfully for any reason, the customer hereby authorizes the Bank to re-credit his / her account with the deposited amounts and to advise the customer thereof.
21- The significance of the deposited amounts value is the actual deposited amount and not the data made by the customer at the time of deposit, therefore, the customer authorizes the bank to make entry based on the actual deposited amount and relieve the bank from any resulting responsibility.
22- The customer shall notify the bank in writing not later than the next working day from the date of the withdrawal operation notification, in case there is difference between the amount posted at the time of withdrawal and the actual amount collected by the customer. Otherwise, the bank shall not be responsible before the customer for any differences, and the customer may not claim any shortage in the amount delivered to him and shall be responsible for any increase, if any. The results of the inventory operations performed by the bank will be the reference in judgment.
23- The bank shall not be responsible in case a third party knows the secret number or if the customer delivers the card to others, disclose the secret number to third parties, or left the money in the ATMs, even if this happens by error or omission, and the customer shall be responsible for all resulting results.
24- The Bank shall not assume any liability arising form the customer's financial loss if the customer delivers the card or divulges his / her Personal Identification Number (PIN) to a third party by coincidence, deliberately, as a result of a failure to safeguard the card or PIN, as a result of divulging his / her PIN to the Merchant when purchasing through POS, or due to the customer leaving the money in the ATM without collection. The customer shall be absolutely liable for the amounts of transactions made as a result of the customer's neglect to preserve the card of PIN. Also, the Bank shall not assume any liability for not completing any withdrawal, deposit, purchase, or any other transaction, if such non completion is attributed to the customer personally or as a consequence of :
a- Insufficiency of funds in the Account or, if the amount requested exceeds the daily / weekly / monthly withdrawal limit approved by the Bank.
b- Freezing the Account as a result of a court order or for any other similar causes.
c- Suspending the use of the card following prior notice by the customer of its loss or theft, without written notice to the contrary being given to the Bank.
d- Information of the account balance not being updated by the ATM / POS.
e- Insufficiency of the cash maintained in the ATM.
f- If the ATM or POS is out of order for any reason whatsoever.
g- Inability to complete the required transaction for reasons beyond the Bank's control.
25- The Bank shall not be liable in case the card is not accepted by a third party. Any dispute that may arise between the customer and a third party shall not affect the Bank's rights visa – vis the customer for the settlement of all obligations arising from, and / or related to, the use of the card. The Bank shall not be liable for any vice or shortage in the merchandise or services acquired by the customer through the use of the card.
26- The customer shall be deemed responsible for the amounts of the purchasing operations posted on his account for the operations under which he signs the purchasing voucher or inserted his secret number, and the customer should keep his copy of such vouchers.
27- Primary / supplementary card transactions are shown on the ordinary account statement on its issuance date, together with the transactions executed on customer's Account in local / foreign currency, indicating transaction details. The account statement shall be sent to the customer at the address maintained by the Bank. Sending the statement to the customer's address shall constitute a legal notification to the customer. The statement shall be deemed to be correct unless the Bank is otherwise notified in writing by the customer within fifteen days of the statement.
28- Where the customer disputed making a transaction that appears on the statement of account and proves his / her claim, the customer may claim charge – back of the amount of the transaction. The charge – back amount, however, shall not be credited to the customer's account unless it is actually received from the acquiring Bank and credited to the Bank's account. According to the Visa International Regulations, charge – back transactions may take two months or more. In case the customer's entitlement to a charge – back is not established, the Bank shall charge a certain amount being the Bank's own fees or any amount paid by the Bank to the acquiring bank or any other party as a consequence of the claim. 29- The Bank shall issue the card to the customer in accordance with the local laws and regulation, and the agreement with the Visa International Company, and the terms and conditions of the national nets which connect the ATMs for the national Banks. The customer shall undertake to use the card in accordance with such laws and regulations.
30- These terms and conditions and any amendments thereto shall remain effective and binding to the customer throughout the period of the customer's possession of the card and until the settlement of any debit balance in his / her account, without prejudice to the right of the Bank to terminate the customer's enrollment in this service at any time and without giving prior notice of such termination or providing reasons therefore.

The Special Terms of Online Internet Banking (Arabi Online), Short Messages Service (SMS)


1- The Bank shall provide the customer with detailed instructions of the services which the customer undertakes to follow accurately upon usage. The customer undertakes that he has known and understood the mechanism of these services.
2- The customer agrees that the service information are for guidance only and acknowledges that these information are not binding over the bank, and the bank shall not be held responsible for a service irregularity or disruption, or in case of error in the information duplicated therefrom.
3- The Bank may share information about the customer internally to provide the customer with new services.
4- The customer will be fully responsible for the sets maintenance, operations and communications costs.
5- The Bank is offering the services through the communications networks ( Internet/ Fixed Phone/ Mobile), utilizing the best security measures, but the Bank is not responsible for any errors that might be occurred due to the unprotected and open nature of such networks. Therefore, the customer shall be solely responsible for all risks inherent in, or resulting from using the services which the customer has subscribed to.
6- The Bank provides the service to the customer, and the customer is advised to change the passwords periodically upon receiving them, and he is fully responsible for safeguarding his User-ID, Password(s), PIN and TOKEN device and any other information provided to him by the Bank. The customer undertakes to keep the relevant User-ID, Password(s), PIN and TOKEN device as confidential and private, and keep them in separate secure places, and not to release them to anyone. The customer should exercise extreme caution when using the service on a PC/phone in a public place or others sets. The Bank shall not assume any responsibility or harm that may arise as a consequence to the misuse of this Service or due to the customer’s breach of this obligation.
7- In case the customer's TOKEN device, Passwords or PIN is lost/stolen/damaged, the customer must report the incident to the Bank immediately so that the Bank will stop the Service. To re-activate the Service, the customer must apply to reissue new passwords, PIN or TOKEN device and the customer shall pay any expenses or commissions arising therefrom as decided by the Bank.
8- The customer understands completely that the user-ID, account number, password(s), PIN(s), mobile phone number or TOKEN device, are considered the identification means to verify the customer’s identity, therefore all transactions performed using them and anyone using them will be considered the customer. The customer shall be liable for all transactions performed by using his identification means and responsible for any change, loss or transfer of any of such means to others until such time as the Bank is able to suspend the service by a written notice received from the customer.
9- In case the customer suspects that another party is tampering with his accounts through the service, or he doubts that his user – ID, account number, password(s), PIN and TOKEN device are compromised by some other parties, the customer must inform the Bank of this matter immediately, and confirm it in writing on the following working day. The customer shall be liable for all amounts that may be incurred due to the use of the user – ID, account number, password(s), PIN and TOKEN device until the date the Bank is able to suspend the service by a written notification from the customer.
10- The Bank shall have the right to suspend the service at any time partially or completely, and for any period of time without any prior notice to the customer, and without giving any reasons. The customer may request to temporarily suspend the service by a written request to the Bank.
11- The customer authorizes the Bank to debit all the fees and charges set by the Bank to get the services, and all commissions and expenses arising from the use of the service on any of the customer’s accounts with the Bank.
12- These services are provided to the customer upon his request. He agrees at his responsibility for dealing with the electronic means.
a) The Bank shall change all or some of the instructions at any time and from time to time after prior notice to the customer. (Electronically / in writing) to customer's address held with the Bank. If the customer uses the service after the change of the instructions with a written/ electronic objection, the customer will be considered as agreeing thereto. Also, the Bank has the right to change the technology used in the service(s) offered without prior notice and without giving any reasons to the customer.
b) The electronic mail, provided only through the Online Internet Banking Service (Arabi Online), is used as a mean of acceptable dealing by the Bank and the customer. The customer must send
e-mail messages to the Bank only through the service. The customer agrees to receive e-mail messages from the Bank through the service. The customer is considered a recipient of any message the Bank sends to the customer by this mean.
c) The general and special terms of dealing will be applicable in the case the customer requests the service after signing these terms.
13- The online service allows the customer to perform all or any of the following operations:
a) Amend or stop any service provided by the bank which the customer may also request under a written note delivered to the bank through the e-mail service available within the online banking services.
b) To make transfers from his credit accounts that have sufficient balance and within the maximum limit determined by the bank to his accounts or other's accounts at the bank. The customer agrees in advance that the bank will not transfer any amounts without sufficient balance in the account at time of transfer, or if the transfer amount exceeds the daily allowed maximum limit. The bank will mechanically perform the transfer on the same day if the transfer is between accounts in the Arab Bank branches in Lebanon or within two working days if the transfer is otherwise, and to post the amount on the customers account on the transfer date. The customer will, solely, bear any responsibility resulting from posting on his account by using the service and the responsibility of any erroneous information he provides to the bank.
c) To request check book, which is under study by the Bank. In case of approving the request, the customer will receive a check book in accordance with the applied procedures.
d) To authorize the Bank to pay the value of any services or other payments to any of the institutions specified by the customer. This authorization will remain until the customer gives the Bank a notice to the contrary or until the beneficiary agrees if the suspension of the transfer is subject to his agreement.
14- The cancellation of any instructions or transactions made by the customer must be done before the execution of such instructions or transactions provided that he delivers a written notice to the Bank before they are done.
15- If the customer finds any erroneous operation recorded in the customer activity log which he browses on the online banking service, he should notify the bank within 15 days from the date of recording the movement; otherwise the bank will record that the customer performed the operation. In case the customer claims that he did not perform an operation exist in the operations record, the bank will verify such operation. The customer will provide the bank with his name and his account number and the movement reference number and the bank will inform the customer to the result as soon as possible.
16- On terminating of the Online Internet Banking Service (Arabi Online), any scheduled payment order requested by the customer through the Service will still be performed on the working day specified by the customer on a condition of having a sufficient balance in the customer’s account.
17- On terminating of the Online Internet Banking Service (Arabi Online), the customer must return the TOKEN device (if any) back to the Bank.
18- The Short Messages Service (SMS) includes that the Bank sends to the customer (but not obliged to do so) Short Messages at his mobile phone in case the customer requests such service. Such messages contain information on the services which are provided or created by the Bank or any other information the Bank deems fit.
19- The customer waives his right to the bank in his banking confidentiality where he doesn’t consider the bank responsible for any information a third part may have access to by the provision of the service.
20- In case of the joint account, the bank may issue the service after the agreement of all partners and the partners shall be deemed responsible jointly and severally and indivisible, before the bank for any obligations incurred from using the service.
The Special Terms of Payroll Extra Product
1- Customer's signature on the application for subscription to the product (Payroll Extra) shall serve as a sole, unconditional and irrevocable authorization to the bank to debit the fees and/ or commission in addition to the interests and/ or other payable amounts on a periodic basis with a prior notice to the customer in this regards, as well as an authorization to the bank to renew the subscription thereof with this product and the products and privileges related thereto from time to time for the same period with a prior notice to the customer with this respect.
2- Subscription of the customer to the Payroll Extra product shall not serve as a prior approval by the bank on granting the customer the privileges of this product.
3- The bank reserves the right to contact the company for which the customer works to inquire about any details that the bank considers necessary and the customer shall provide the bank with any information or documentation that the bank requests, including the employer undertaking according to the form prepared by the Arab Bank or any other form approved by the Bank in case the customer request advance.
4- The bank reserves the right, at its sole discretion and without justification or liability to cancel the subscription of the customer to this product immediately after sending a written notification to his/her official address or any other mean the Bank deems appropriate.
5- In the event of subscription cancellation, all privileges granted to the customer as a result of subscription to the product shall be canceled. Interest rates, fees and commission prescribed for services and products shall apply as approved at the bank.
6- Credit Cards’ terms, conditions and instructions shall be considered valid and applicable upon credit card issuance.
7- All terms and conditions and instructions for the banking products and services (including loans/ salary advance) offered by the bank shall be considered effective upon customer’s signature. Subscription of the customer to the Payroll Extra product shall be of no effect to those terms and conditions and instructions.
8- The Advance balance , regardless of it amount, shall be paid each month including interest, commissions, expenses and any other amounts from the salary of the same month as one bulk once it is deposited to the account even if the advance balance, interest, commission and other amounts takes the full salary. The bank has the right to amend the interest rate on the debit balance and the commissions of the products, either by means of increase or decrease, according to the periodically announced rates by it and with notifying the customer in any method deems proper.
9- Preferential prices granted to the customers within the bank privileges shall not apply in case that the bank carries out promotional campaigns for all customers to encourage them to procure any of the retail products stated within the Payroll Extra product.
10- The customer hereby undertakes to notify the bank in writing of any change or alteration that may occur to his/ her address or phone numbers; otherwise the notices sent by the bank to the addresses provided by the customer shall be deemed as legal and valid.
11- The customer hereby absolutely, unconditionally and irrevocably undertakes, subject to full liability in case of violation of this obligation, to notify the bank in writing of any adjustment, change and/ or pledge that may occur to his/ her salary and/ or in case of cessation of delivery of the salary thereof, in whole or part, regardless of the cause thereof.
12- Except for the obvious arithmetic error, the customer hereby acknowledges that the bank's books, records and accounts are correct and final in relation thereto and that he/ she deems as conclusive evidence to establish the amounts payable or which shall be payable under this contract without having the right to object to the same; and that he/ she accepts the written certificate issued by the bank which indicates the amount of the debit and/ or claimed amount as evidence against him/ her, and further hereby waives the right to challenge the validity of such certificate and any legal right that permits him/ her to request producing the bank's books, records or statements and/ or to request expertise for the purpose of auditing the bank's accounts, books, records and any documents of whatever type. This waiver includes waiver of the right to challenge the validity of signatures to any bank transactions or the incompetence or authority of the signatory or signatories thereto. 13- The customer hereby agrees on considering the letters, telegraphs, facsimile, microfilms (microfiches and the like), computer extracts, photo-static photos or photographs and any means of communication or other documentation that the bank submits of its files, records, books and accounts, as legal means of proof and the customer hereby accepts to consider the same as conclusive evidence on the validity of the content thereof and further waives each and every right to object thereto or to any of them for whatever reason of whatever type or source.
14- In case of mistakenly crediting any amounts to the customer's account, the bank shall be entitled to claim the customer to debit the same amount credited to his/ her account to the account thereof; where the customer shall in no case be entitled to claim such an amount.

Example:
The customer salary is US $ 1000, and was granted an advance on a salary of US $ 700 (equivalent to 70% of his salary).
1- if the customer withdraw US $ 200 as an advance on the salary on the 3th day of the month (noting that the number of days of the month referred to id 31 days).
2- the interest percentage is 0% till the seventh day of the month with no withdrawal commission, and then 18% per annum calculated on the number of days until the last day of the month: (200 * 18% * 24/360) = US $ 2.40.
3- On the tenth day of the month, the customer has to withdraw US $ 300
- Withdrawal Commission of $ 1.00 for each day in which withdrawal from the advance is performed.
- Interest of 18% per annum calculated on the number of days until the last day of the month: (301 * 18% * 22/360) = 3.31 US dollars.

At the end of the month:
The total value of interest: US $ 2.40 + US $ 3.31 = US $ 5.71
Due Balance: (200.00 + 300.00 + 1.00 + 5.71) = US $ 506.71.

15- These terms and conditions shall be subject to the provisions of the Lebanese law where the courts are those chosen by the bank as courts of jurisdiction over any dispute that arises or related to the application and/ or interpretation of any of these terms and conditions.


The Special Terms of Premium Product

1- The Customer's signature on the application for subscription to Arabi Premium program () shall be considered as an absolute, unconditional and irrevocable authorization to the Bank to debit the fees and/ or commissions in addition to the interest and/ or other payable amounts on a periodic basis, as well as an authorization to the Bank to automatically renew the subscription to this program and to the products and privileges related thereto time after time for the same period without the need for prior notice to the Customer in this respect.
2- The Customer’s subscription to Arabi Premium shall not be considered as prior approval by the Bank to grant the Customer the privileges of this program.
3- life insurance cover (death and total & permanent disability due to accident or sickness) and continues until the age of 64 for accidental death and accidental total & permanent disability only.
4- If the Customer requests the life insurance benefit offered within the Program, then he/ she undertakes to agree to be included in the insurance coverage under the group insurance policy. The Customer acknowledges that this inclusion is subject to the eligibility requirements specified in the insurance agreement signed between Arab Bank plc and the insurance company, and also acknowledges that the insurance coverage is subject to the terms and conditions detailed in the original contract signed between Arab Bank plc and the insurance company. To this end, the Customer waives his/ her right to Banking Secrecy regarding any information related to him/ her or to his/ her accounts included in the Program to the benefit of the insurance company contracted by Arab Bank plc and in favor of the insurance and reinsurance companies covering the original agreement.
5- The Bank reserves the right to contact the Customer’s employer to inquire about any details that the Bank considers necessary and the Customer shall provide the Bank with any information or documentation that the Bank may request.
6- The Bank reserves the right, at its sole discretion and without justification or liability, to cancel the Customer’s subscription to this program after sending written or electronic notification to the Customer’s address maintained with the Bank one week prior to applying such measures.
7- In the event of subscription cancellation, all privileges granted to the Customer as a result of subscription to the program shall be canceled including the branded Visa Electron card and life insurance. Interest rates, fees and commissions related to services and products shall apply as approved at the Bank.
8- Credit Cards terms, conditions and instructions shall be considered valid and applicable upon credit card issuance.
9- All terms and conditions and instructions for the banking products and services (including loans/ salary advance) offered by the Bank shall be considered effective upon Customer’s signature. The Customer’s subscription to Arabi Premium shall have no effect on those terms, conditions and instructions.
10- The Customer hereby waives his/ her right to Banking Secrecy in favor of Arab Bank Group with respect to any information related to him/ her or to his/ her accounts, and authorizes the Bank to exchange such information within Arab Bank Group in order to enable the Arab Bank Call Center to service customers and answer their calls related to enquiries and complaints and requests to stop cards issued by Arab Bank in case of loss or theft or fraud. The Customer also relieves the Bank from any responsibility that may arise therefrom.
11- The Bank has the right to amend the debit interest rate, fees and commissions related to the program, either by means of increase or decrease, according to the rates periodically announced by the Bank upon prior notification sent to the Customer using such means as the Bank deems fit.
12- Preferential rates and prices granted to customers within the privileges offered in case the Bank carries out promotional campaigns for all customers to encourage them to procure any of the retail products included within the Arabi Premium program, shall not apply.
13- The Customer hereby undertakes to notify the Bank in writing of any change to his/ her address or phone numbers; otherwise, all notices sent by the Bank to the addresses provided by the Customer shall be deemed legal and valid notification.
14- The Customer hereby absolutely, unconditionally and irrevocably undertakes, subject to full liability in case of violation of this obligation, to notify the Bank in writing of any adjustment, change and/ or pledge that may occur to his/ her salary and/ or in case of cessation of delivery of the salary, in whole or in part, regardless of the cause thereof.
15- Except for the obvious arithmetic error, the Customer hereby acknowledges that the Bank's books, records and accounts are correct and final as far as he/ she is concerned and that he/ she deems them as conclusive evidence to establish the amounts payable or which shall be payable to the Bank as a result of enrolling him/ her in this program, without having the right to object thereto; and that he/ she accepts the written certificate issued by the Bank which indicates the amount of the debit and/ or claimed amount as evidence against him/ her, and hereby waives the right to challenge the validity of such certificate for any reason whatsoever and any legal right that allows him/ her to request producing the Bank's books, records or statements and/ or to request expertise for the purpose of auditing the Bank's accounts, books, records or any documents of whatever type. This waiver includes waiver of the right to challenge the validity of signatures to any Bank transaction or the competence or authority of the signatory or signatories thereto. The Customer also agrees that ATM camera films shall be kept for a period not exceeding six months.
16- The Customer hereby agrees to consider the letters, telegraphs, facsimile, microfilms (microfiches and the like), computer extracts, photostatic photos or photographs and any means of communication or other documentation that the Bank submits of its files, records, books and accounts, as legal means of proof and the Customer hereby accepts to consider the same as conclusive evidence on the validity of the content thereof and further waives each and every right to object thereto or to any of them for whatever reason of whatever type or source.
17- In case any amounts are credited by error to the Customer's account, the Bank shall have the right to debit the Customer’s account for the same amount credited without the need for the customer’s consent; and the Customer shall in no case be entitled to claim such an amount.
18- The insurance does not cover any claim related to any condition existed prior to the date of participation in the insurance coverage which is resulted from any of the following: Cancer, malignant tumors, renal failure, hepatic failure or cirrhosis, cardiomyopathy, AIDS, Brain hemorrhage and stroke and Multiple sclerosis. The coverage of the total permanent disability does not include any physical or congenital disability which is existed prior to the date of participation in the insurance coverage.
19- The insurance coverage is subject to the terms and conditions of the group insurance agreement which is signed between the Arab Bank and the insurance company. For further details, Customer can visit the bank's website or contact the call center.
20- The calculation of the amount of insurance for current / savings accounts customers is based on the average daily balance of accounts that are held for a period of 90 days.
21- Insurance coverage shall begin after receiving the first salary which is duly deposited in the salaries account. The insurance amount shall be calculated as 6 times the amount of the last salary which is duly transferred / deposited in the account.
22- In case the salary was not transferred to the customer's account for three consecutive months, the insurance amount will be calculated based on the current / savings account balances instead of the salary multiples and according to the special conditions for current / savings account customers.
23- The maximum limit of the insurance coverage is 35,000 USD
24- These terms and conditions shall be subject to the provisions of the /Lebanese law where the courts chosen by the Bank shall be solely competent to settle any dispute that arises from or is related to the application and/ or interpretation of any of these terms and conditions.

Explanatory Example:
* Customer’s salary is USD 2,000, and he is granted a salary advance amount of USD 1,400 (equivalent to 70% of his salary)
1- On the 3rd of the month, the customer withdrew USD 200 as salary advance. (considering that this month is thirty-one days)
2- A debit interest of 0% will be calculated until the seventh day of the month and the fee of salary advance will be waived. Then a debit interest of 18% per annum is calculated on the remaining number of days until the end of the month:
(200 * 18% * 24/360) = 2.40 USD
3- On the 10th of the month, the customer withdrew USD700
- A salary advance fee of USD1.00 will be charged per day where the salary advance withdrawal occurs
- A debit interest of 18% per annum will be calculated on the remaining number of days until the end of month
(701 * 18% * 22/360) = 7.71 USD
At the end of the month:
The total debit interest amount : 2.40 USD + 7.71USD = 10.11 USD
Due Balance: (200.00 + 700.00 + 1.00 + 10.11) = 911.11USD