Excellent | Good | Acceptable | NotAcceptable | |
Services | ||||
Readiness & Alertness of staff. | ||||
Staff Appearance. | ||||
Acknowledgement & Greetings. | ||||
Branch Cleanliness & layout. | ||||
Products | ||||
Product Features & Benefits. | ||||
Product Knowledge. | ||||
Process of applying for a product/service. | ||||
Overall impression about the product/Service. | ||||
Time | ||||
Waiting time before being served. | ||||
Actual time spent to conclude the service. | ||||
Staff effectiveness in fulfilling your request. | ||||
Management participation in serving you and offering suitable solutions to your needs. | ||||
|