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Customer Protection
Customer Protection
Arab Bank’s Visa Signature card is your own personalized key to a world of absolute luxury and convenience.
Coming to you from the largest global Arab banking network, this unique card gives you a host of prestigious benefits and salient features designed to ensure that you always enjoy the instant recognition and ultimate financial power you deserve locally and across the world.
This card is offered exclusively to our most valued clients like yourself to enrich your lifestyle with exclusive privileges, refined rewards and unrivalled access to world-class benefits.
We understand your time is precious, so enjoy every moment with the exclusive and luxurious travel privileges of the Arab Bank VISA Signature card:
Financial Benefits:
Lifestyle Benefits
1. Global Airport Lounge Access**:
With the Lounge Key service, your waiting time transforms to absolute indulgence. Any Arab Bank Visa Signature cardholder will enjoy complimentary visits to 1,100+ premium airport lounges across Europe, North America, the Middle East and North Africa to begin your luxurious experience right off the bat. The program offers 12 complimentary airport lounge visits each year, with one visit available before meeting the eligibility criteria, followed by 11 more upon meeting the criteria*.
That’s not all, with “LoungeKey”:
To visit the “LoungeKey” website, please go to: www.loungekey.com/visasignaturemena
*Eligibility condition: one international purchase/ e-commerce transaction during the calendar year.
2. Global Concierge Service**:
The Arab Bank Visa Signature card provides its holder with 24/7 personal assistance for the global lifestyle premium services such as arranging restaurants reservations, chauffeurs & taxis, theatre & concerts tickets, travel tickets, gifts and everything else you might need to enhance your leisure and business trips.
The 24/7 Concierge Service helpline is offered via phone, email, and WhatsApp with multi-language support including: Arabic, English, Korean, Japanese, Cantonese, Mandarin, Malay and Thai.
Information service is complimentary – customers pay for actual goods/services purchased.
The Concierge Service Contact Center can be reached by:
Phone: To find your country’s number please visit
https://km.visamiddleeast.com/en_KM/pay-with-visa/find-a-card/signature.html
Email: concierge@visasignature-mea.com
WhatsApp: Please add the provided phone number to your contact list +44 7874 023129
To view the WhatsApp Concierge Services User Guide, please click here.
Arab Bank is not responsible for any risks that may arise from the customer's choice to share his/her data for the purpose of VISA Signature - Concierge Service Expansion.
3. Protection Program**:
With the Arab Bank Visa Signature card, you will be protected during your travels and
shopping activities by:
1- Multi-trip travel insurance that covers the following:
Inconvenience | Maximum Coverage (USD) |
Personal accidents | Up to 500,000 |
Emergency medical expenses | Up to 150,000 |
Baggage loss | 1,000 |
Baggage delay | 500 |
In addition to visa application - travel insurance requirements e.g. Schengen countries.
2- Extended Warranty that automatically doubles the original manufacturers’ warranty for an item purchased for up to 24 months.
3- Purchase Protection that covers against lost, stolen or damaged goods with a value that exceeds USD 100, purchased using your card within 365 days from the purchase date.
4- Medical & Legal Referral Service through ISOS audited medical practitioners and legal professionals.
For additional details, please visit https://km.visamiddleeast.com/en_KM/pay-with-visa/find-a-card/signature.html
4. Luxury Hotel Collection**:
The Arab Bank Visa Signature card introduces exclusive offers for over 900 luxury hotels around the world with hundreds of hotels under USD 299/night, in addition to its exclusive benefits such as:
Benefits available for bookings made only through www.visaluxuryhotels.com
5. Global Deals and Discounts by Visa International**:
Take advantage of rewards, deals and discounts at home and overseas when you use your
Arab Bank Visa Signature card with participating partners.
Enjoy over 300 offers and promotions for travel, shopping, dining and lifestyle.
To check the active privileges, please visit:
https://km.visamiddleeast.com/en_KM/pay-with-visa/find-a-card/signature.html
6. DragonPass ‘Dine & Fly’ Airport Dining Program**:
This airport dining discount program is available at more than 200 restaurants globally. To view the participating restaurants in the program and obtain the discount, download the app "Dine & Travel Companion", available on both Apple and Android devices.
Issuance and usage of the card are subject to the terms, conditions and fees relating to this product.
* Credit Shield Insurance is subject to the terms and conditions of the original insurance policy signed between Arab Bank and the Insurance Company
** Terms and conditions of VISA and partners apply
*** For more information about the program, please visit www.prioritypass.com
For more information, please contact your Relationship Manager or call our Elite Customer Care Center on 1591 if calling from inside Lebanon or 00961 1 981198 if calling from abroad.